1. Basis of Sale

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1.1 The Company will sell the Timberoom subject to these Terms.

 

1.2 The Customer agrees that the Agreement constitutes the entire understanding between the parties hereto and there are no representations, warranties, conditions and terms or obligations (implied or otherwise) whether written or oral, express or implied by custom or otherwise other than those specifically contained in the Agreement.

 

1.3 Any advice or recommendation given by the Company or its employees or agents to the Customer or its employees or agents as to the Timberoom, which is not confirmed in writing by the Company, is followed or acted upon entirely at the Customer’s own risk, and accordingly the Company shall not be liable for any such advice or recommendation which is not so confirmed.

 

1.4 Any typographical, clerical or other error or omission in the order confirmation invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.

 

1.5 The headings in this Contract are for convenience only and shall not affect their interpretation.

 

 1.6 In these Terms where two or more individuals are included in the expression “the Customer” any obligation provided by them shall be deemed to be made by such persons jointly and severally.

 

2. Quotations and Orders

 

   2.1 All quotations are valid for 30 days unless otherwise stated.

 

   2.2 A Contract is formed when the Client confirms in writing (including by email) acceptance of the quotation and pays the agreed deposit.

 

   2.3 Changes to specifications or scope after acceptance may result in additional charges and must be confirmed in writing.

 

   2.4 We reserve the right to withdraw a quotation at any time before acceptance.

 

3. Intellectual Property

 

    3.1 All designs, plans, and documents remain the property of the Company unless agreed otherwise.

 

    3.2 The Client may not reproduce or share designs without our written permission.

 

4. Client Responsibilities

 

    The Customer warrants that:

 

   4.1 The Company will have clear and safe access to the Site. In particular that the Installation Site is sound, level and free from any obstructions.

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   4.2 It will provide accurate information regarding site conditions, boundaries, and utility lines.

 

   4.3 It will be present (or arrange access) for agreed site visits and installation days.

 

   4.4 It has obtained all required consents for the installation of the Timberoom including (without limitation):

 

  4.4.1 Consent from any mortgagee or charge of the Property

 

  4.4.2 Consent or planning permission from any local or public authority

 

  4.5 The Installation Site has not been subject to subsidence, landslip or land-heave

 

  4.6 The installation of the Timberoom does not contravene any planning or other regulation or legislation

 

The Customer hereby agrees at all times to keep the Company indemnified against all claims, costs, demands and liabilities arising as a result of the Customer's breach of any warranty in this Clause 4 including (without limitation) the costs incurred by the Company as a result of any delay whilst such consents are obtained.

 

  4.7 Delays or additional costs caused by site access issues, inaccurate information, or third-party works are the Client’s responsibility.

5. Payment Terms

 

  5.1 Unless otherwise stated, a deposit of 50% of the full contract value is payable on accepting the quotation for the Timberoom from the Company. A further stage payment of 25% is due by the end of the first day of construction work on the Site. 

 

The full and final balance of such sums is payable at the time the keys to the Timberoom are handed over to the Customer, and no payment shall be deemed to have been received until the Company has confirmation of cleared funds.

 

  5.2 Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.

 

  5.3 The Company reserves the right to suspend or terminate works if payments are not made as agreed.

 

  5.4 The Timberoom remains the property of the Company until the time that full and final payment has been received by the Company.

 

  5.5 If full payment has not been made on the due date, the Agreement may be terminated forthwith by the Company serving not less than 48 hours written notice to the Customer, whereupon the Company shall be entitled to remove the Timberoom and for such purpose the Company shall have an irrevocable licence or authority to enter upon the Installation Site with such transport as may be necessary to recover the Timberoom. The Customer shall provide all reasonable assistance necessary to the Company to enable the dismantling and removal of the Timberoom from the site.

 

   5.6 If the Company takes the action permitted by Clause 5.4, the Customer shall pay a removal charge being £2000 plus VAT plus the cost of arranging for an electrician to disconnect the power supply where one is installed.

 

6. Cancellations and Refunds

 

   6.1 Once the Order has been accepted (and deposit paid), it may only be cancelled or the installation date deferred with the written agreement of the Company and on the condition that the Customer indemnifies the Company for all costs incurred as a result of the cancellation or deferral including labour, materials, any other charges and expenses.

 

   6.2 Cooling-Off Period:

 

   Once the Order has been accepted, the Customer is entitled to cancel their order within 14 calendar days from the date of contract agreement (the "Cooling-Off Period") and receive a full refund of any deposit paid, provided that no works have commenced, and no materials have been procured as per clause 6.3.

 

   6.3 Waiver of Cooling-Off Rights for Short-Notice Orders:

 

   Where a Customer places an order with a short delivery or installation timeframe that necessitates the commencement of work or procurement of materials before the expiry of the 14-day Cooling-Off Period, this requirement will be discussed with the Customer in advance. In such cases, the Company will obtain the Customer’s written consent confirming their understanding and agreement to waive their right to a refund under the Cooling-Off Period provisions. Where such consent is given, the deposit shall be deemed non-refundable.

 

   6.4 If the Customer cancels their order within 7 calendar days of the scheduled delivery or installation date, the Customer shall remain liable for the full contract value. This includes the full cost of the Timberoom and any additional optional extras and/or services arranged or undertaken by the Company up to the point of cancellation. Any outstanding balance will become immediately due and payable.

 

   6.5 Cancellation Procedure

   All cancellations must be submitted by the Customer in writing (email or letter). The effective date of cancellation will be the date the Company receives the written notice. Verbal cancellations are not valid or binding unless confirmed in writing.

 

7. Installation and Site Works

 

   7.1 The Timberoom shall be installed by the Company at the Property unless otherwise agreed in writing.

 

   7.2 Any date specified by the Company in the Order Confirmation for the installation of the Timberoom is approximate only and will be confirmed by the Company at least 7 working days before installation. This date shall not be made of the essence by virtue of this confirmation. Where no dates are specified, installation will be within a reasonable time as discussed with the Customer. Subject to the other provisions of the Terms, the Company will not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery or in the actual installation of the Timberoom, nor will delay in installation entitle the Customer to terminate or rescind the Agreement. Any liability of the Company for non-delivery of the Timberoom shall be limited to refunding the deposit.

 

   7.3 Whilst every care is taken to avoid any damage to the Customer’s property, the Customer accepts that; due to the size, weight and nature of the goods, some damage may be unavoidable, especially to access routes, lawns, paths and the surrounding working areas. The Company strongly recommends that any landscaping is completed after the Timberoom has been installed to avoid any incidental damage, and the Company cannot be held liable for any such unavoidable damage caused during the installation process. 

 

   7.4 If in the reasonable opinion of the Company the installation site is not accessible or does not otherwise comply with Clause 4, the Company may, without limiting its rights and in its absolute discretion, defer installation to a later date subject always to the Customer indemnifying the Company for all additional costs incurred due to such deferment or the Company may cancel the Agreement with immediate effect whereupon the Customer’s deposit will be returned less an amount in respect of all the Company’s reasonable charges and expenses in connection with the Agreement up to the time of such cancellation.

 

8. Alteration in Specification

 

   8.1 Any changes to the agreed specification, materials, or layout must be requested and agreed in writing. Whilst the Company will make every endeavour to accommodate requested changes, the Company cannot guarantee that these will be possible once the quoted design and order has been agreed and confirmed. In this case the Customer will still be bound by the terms of the contract.

 

   8.2 Any alterations requested may affect the price and completion timescale.

 

   8.3 The Company will provide a written quotation for any additional works requested by the Client.

 

  8.4 The Company reserves the right to make any changes in the specification of the Space which do not materially alter their quality or function or where it is necessary to conform to any applicable safety or other statutory requirements.

 

9. Company Warranties

 

   9.1 The Company warrants that the Structural Elements of the Timberoom will be free from any significant defect for a period of 5 years from the date of the Agreement for purchase. In addition, the Company warrants that upon installation the Timberoom shall be free from any significant defect in other materials or workmanship.

 

   9.2 If the Timberoom does not conform to these warranties, the Company will take such steps as it deems necessary to bring the Timberoom into a condition where it is free from such defects or, at the option of the Company, refund the purchase price of the Timberoom to the Customer, provided that the liability of the Company shall not in any event exceed the total purchase price of the Timberoom and the taking of the steps it deems necessary shall constitute an entire discharge of the Company’s liability under this warranty. If the Company opts to refund the purchase price, any such refund is conditional upon the Customer providing the Company with access and all reasonable assistance that it reasonably requires in order to remove the Timberoom and upon such removal ownership of the Timberoom shall vest in the Company.

 

  9.3 Manufacturer warranties for materials (e.g., insulation, windows) are passed to the Client where available.

 

  9.4 The warranty given in this Clause 9 shall not apply to any defects in the Timberoom arising as a result of:

- Any breach of the Customer’s Warranties set out at Clause 4 above

- Subsidence, landslip or land-heave affecting the Installation or any other form of instability affecting the Installation Site

- Wear and tear

- Damage caused by misuse or neglect

- Alterations made by others

- Shrinkage, minor cracks, or natural movement of materials

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  9.5 The Company shall not be liable for a breach of the warranty set out above relating to workmanship and materials other than Structural Elements.

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  9.6 All warranties, conditions and other terms implied by statute or Common Law (save for conditions implied by Section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Agreement.

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  9.7 Our total liability is limited to the value of the Contract, unless liability cannot legally be limited (e.g., for death or personal injury caused by our negligence).

 

  9.8 Faults must be reported in writing within 7 days of discovery.